Are SIP Trunks Reliable for Your Business?

 

This question might arise in your mind if you are planning to shift to a free SIP trunk from the traditional phone lines. Businesses are largely shifting to this technology for two incredible reasons.

1.      Cost Saving

2.      Concrete reliability of the connection

The second pointer is the one we shall be discussing in detail while the first one is the prime factor for businesses to look out for an easy expansion process.

How Reliable is SIP Trunk for Your Organisation?

So, are you aware that the technology is IP based which means to say it works on the internet? You can either go for a public internet or a dedicated SIP line. The latter is considered more reliable than the former while both of them are incredibly intact in terms of call security.

Down Time or Failover Routes

This is probably one of the reasons why experts call SIP to be reliable. Your organization can have more than two predetermined IP addresses. The reason being, even if one fails, there is another one to route calls seamlessly. At the same time, the traditional phone line has just one predetermined connection and if it fails, the entire communication system is down. So, you can plan to set up SIP this way. The calls can be routed to

First, dedicated SIP circuit for your company

Second, the Primary internet connection of your company

Third, Back up internet connection

So, even if one fails, the other connection can save your communication from getting barred.

Down Time Cost

This is something that you need to think about in terms of PRI connections. If there is downtime and your phone service provider offers an alternative path to connect to establish the connection again, there is a charge involved in it. This is not the case with SIP as such.

Location-Based Down Time

Imagine, you have multiple offices and the phone connection at one of those facilities is down. The PRI connection cannot do anything to route the calls to another facility but with SIP, it is just a switch and the calls can be easily routed too. While this can be done in extreme cases of failure, SIP still supports your organization.

Call Routing Made Easy

This makes life easy for the operator at the reception desk. The calls can be easily routed and it happens automatically in SIP’s case. Even at the time of downtime, the calls can be easily routed, while the PRI connection receives calls to just one single number that you have produced to the provider. It creates a big mess that all the calls for different departments land in just one number and the person at the desk shall have a tough time altogether.

The downtime and call routing aspects make SIP a more wise decision for your organization. The best part about SIP is, it incurs initial investment and the ROI is pretty quick when compared to the conventional phone connection. Moreover, the monthly bill need not be a shocker at all as the bill is pre-calculated based on the plan that you select.